Refund & Cancellation Policy

Last updated: September 2026

We want you to be happy with your Touch Sound project. This policy explains how cancellations, revisions, and refunds work.

1. Single Episode Orders

If you cancel before we begin work on your audio, you receive a full refund.
Once our engineer has started processing your audio, the project is considered in progress and is non-refundable, as engineering time has already been committed.
If you are not satisfied with the delivered result, contact us within 7 days — we will do our best to address reasonable revision requests as covered by your plan.

2. Subscription Plans (Creator, Pro)

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing cycle.
We do not offer partial refunds for unused episodes within an active billing cycle.
Episodes already delivered within a billing cycle are not refundable.

3. Quality Concerns

If you believe the delivered audio does not meet the standard described on our website, contact us as soon as possible. We will review your project and offer a revision or, where appropriate, a partial or full refund at our discretion.

4. How to Request a Cancellation or Refund

Email us at contact@touchsound.online with your order details. We aim to respond within 48 hours.

5. Payment Processor

Refunds are issued through PayPal, using the same payment method used for the original order. Processing times may depend on PayPal.